Marshall Masters

We purchased a Studio 1745 last month. The computer would lock up and logging in was impossible as the mouse and keyboard stop working. The problem we learned is that the motherboard is defective by design. Here is the actual online chat with the Dell tech about this problem.

01/30/2010 06:00:06PM Marshall Masters: “so how does the bios get corrupted like this?”

01/30/2010 06:01:37PM Agent (Bhupinder_205926): “It was nit corrupted, Windows or Dell updates might have changed the functionality of the keyboard.”

01/30/2010 06:02:22PM Marshall Masters: “ok. i see a lot of folk having the same problem with the model on the message boards. is this a recurring problem for this model?”

01/30/2010 06:03:52PM Agent (Bhupinder_205926): “Marshall, Sometimes when the system is left powered on for a long time, due to the static charge this issue occurs with the key board and mouse.”

How do you fix this. You have to hose your BIOS settings and reinstall the default variant as the BIOS configuration in the EPROM is toasted by the least amount of normal static. If you’re a geek this is pain in the butt. If you’re a computer lightweight, it is pure grief.

This is a fatal design flaw in the motherboard of this computer. Think of it this way. The BIOS is like the stem of your brain. Nothing works without it. Unlike a heart, lungs, liver, etc. it cannot be transplanted. Simply put, a PC with a bad BIOS design such as this is like a baby born with Spinal Bifida. Dell never offered to replace the motherboard, which means a cover up of a fatal flaw. Meanwhile, the message boards are loaded with victims of this design flaw cover up.
Rating: 1 / 5